Refund and Returns Policy - b2b.humanperformance.pro

1. COMMERCIAL SHIPPING & PROCESSING

At Human Performance, we provide wholesale and corporate logistics solutions globally. To guarantee maximum supply chain efficiency and strict quality control, all commercial orders are dispatched from our centralized European Logistics & Fulfillment Center in Vilnius, Lithuania.

Processing Time: Standard B2B orders are processed, packed, and prepared for dispatch within 1–2 business days following payment confirmation. Large or palletized volume orders may require custom scheduling.
Commercial Carriers: We partner with premier logistics networks including DPD, DHL, and Standard Post to deliver secure options tailored to business locations.
Tracking & Risk: Every shipment includes commercial tracking infrastructure. Risk of loss or damage transfers to the purchasing entity upon successful delivery to the designated corporate address or designated carrier (DAP equivalent terms).

2. ESTIMATED COMMERCIAL DELIVERY TIMES

The following timelines are commercial estimates and not strict contractual deadlines:

European Union (B2B Grid): 3–7 business days.
North America (USA & Canada): 7–14 business days.
Rest of the World: 7–21 business days, subject to regional freight routing and customs clearings.

Note: Shipping tariffs are dynamically calculated at checkout based on total volumetric weight, freight class, and destination matrix.

3. CUSTOMS, TARIFFS & IMPORT DUTIES (NON-EU)

For cross-border commercial shipments destined outside the European Union (including the United States), the purchasing business entity acts as the Importer of Record. All shipments are subject to local import declarations, custom tariffs, and corporate VAT/taxes. These compliance charges are determined exclusively by regional customs authorities and remain the sole responsibility of the buyer.

4. COMMERCIAL INSPECTION & CLAIMS (B2B)

Purchasing business entities are required to thoroughly inspect all delivery packages immediately upon arrival.

Any visible transit damages, product shortages, or fulfillment discrepancies must be reported to our support team within 5 business days of delivery.
Claims must be accompanied by comprehensive digital photo evidence of the outer packaging, inner containment seals, and the packing slip, sent directly to support@humanperformance.pro. Failure to report discrepancies within this window constitutes absolute acceptance of the goods.

5. B2B RETURN & REFUND POLICY

Please note that standard consumer protection laws regarding a “14-day cooling-off/withdrawal right” do not apply to Business-to-Business (B2B) transactions. All wholesale and corporate sales are final.

Defective or Erroneous Goods: Returns are strictly limited to verified manufacturing defects or internal order fulfillment errors approved by our quality control department.
Return Authorization (RMA): No returns will be processed without prior written approval and a issued Return Merchandise Authorization (RMA) number from our support team.
Product Eligibility: If a return is authorized, items must remain completely unopened, with all safety seals fully intact, untampered, and in original commercial packaging. The buyer is responsible for all return freight charges and a standard restocking fee may apply.

6. REGISTERED COMPANY DETAILS

Global Brand Headquarters:

Human Performance Pro LLC | Reg: 2026-001917076 | 30 N Gould St, Ste N, Sheridan, WY 82801, USA

European Logistics & Operating Entity: